Quality Assurance

Quality is Everything at Perfect Care
Perfect Care has robust Quality Assurance systems in place which means we have a continuous cycle of looking at service delivery, development and service improvement.
This involves things such as:
  • Care plan and service reviews with the customer  and their Community Manager at intervals between 1 week and 3 months – depending upon the complexity of the care given. Reviews are also undertaken at other times if needs change suddenly
  • We undertake regular and unannounced spot checks of all of our Care Assistants whilst delivering care.
  • Staff are given  individual monthly supervision meetings and Team Briefs so that policy changes, complaints, compliments  etc are discussed and disseminated across teams quickly and thoroughly
  • Staff are involved in Quality Meetings where items such as Audit results, complaints and complements are discussed.
  • Regular Senior Management Meetings are held to where   Quality Assurance issues are discussed, and Action Plans formed and  re evaluated
  • Customers, Relatives and Staff are invited to complete detailed questionnaires on the services the Company provides at least every 6 months and analysis of the findings are fed back to Quality Groups and Senior Management Meetings for Action Planning and review
Complaints Policy
 
Here at Perfect Care  we take all complaints and concerns seriously   and our  Complaints Policy and Procedure  this approach:
Registerefd with the Care Quality Commission...